What if you could turn your customers into your raving fans?
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What if you could turn your customers into your raving fans? What would it take to make that happen?
On this Empowered Clarity Podcast, when Tino Vieitez talks to Ed Abel of Abel Business Institute about how to improve your customer service by implementing the Wow factor.
Ed Abel has invested more than three decades learning how to build a successful, thriving business. At age 24 with a $5,000 loan and the energy and passion of a young entrepreneur, Ed was ready to take on the world. And he did, only to emerge seven years later at the top of a $36 million organization with 585 employees. Inspired by the challenges that led him to success, Ed went on to build other multi-million dollar businesses, yet he missed the passion he experienced “in the trenches” of his formative years.
Determined to find a way to educate and advise others in the construction and sustainability of a vital business, he founded ABEL Business Institute. Over the course of this process, he began developing a systematic approach to the construction, maintenance, and growth of businesses—an approach that has become the philosophy and methodology of ABEL Business Institute. Ed went on to create and direct the SkillPreneur Business Alliance (SBA)—an innovative organization that helps business owners achieve success in an environment where camaraderie exists, information flows, knowledge is shared, purpose is achieved, and everyone walks out feeling like part of a larger community. The SkillPreneur Business Alliance (SBA) brings this same opportunity to small business owners everywhere—promoting a refreshing, communal alternative for sharing ideas, exchanging advice and being accountable to a group of non-competing peers. It is one of the most powerful business strategies to emerge in decades.
Ed is an adjunct professor of entrepreneurial studies at New York University (NYU) as well as the Director of the business division at the world class Institute for Professional Excellence in Coaching (iPEC). At iPEC, Ed directs the business division that is responsible for supporting the graduate coaches in their business development process.
Ed lives in New York City, where he is an avid participant in different Volleyball leagues as well as a student in boxing. He also has a huge collection of Napoleon Hill original writings.
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